Date: Fri, 19 Dec 1997 20:50:54 GMT Server: Apache/1.2.4 Last-Modified: Mon, 17 Nov 1997 18:44:08 GMT ETag: "437b2-1cf8-34709078" Content-Length: 7416 Accept-Ranges: bytes Connection: close Content-Type: text/html Walgreens FAQS Page

Frequently
Asked
Questions!

Q1. Can I refill my prescription online on your web site?
Q2. Who do I contact if I have a comment/complaint concerning Walgreens store service?
Q3. Why can't I find my nearest store in your online store directory?
Q4. What are Walgreens current/future new markets?
Q5. Does Walgreens ship orders to its customers? Do you ship internationally?
Q6. What is the Walgreens corporate mission statement?
Q7. Can I shop and purchase merchandise over your web site? If not, when?
Q8. What is the Walgreens "Rebate Club"?
Q9. Who do I contact if I'm interested in employment with Walgreens?
Q10. Can we link our web site with yours? If so, how?



Q1. Can I refill my prescription online on your web site? If not, when will I be able to?

A1. Check out our new service! Refilling your current Walgreens prescription online is one more unique and convenient pharmacy service you won't find at other pharmacies.


Q2. Who do I contact if I have a comment/complaint concerning Walgreens store service?

A2. To issue comments/complaints concerning Walgreens store service, you can contact our consumer relations department. See the "Contact Us!" section for the correct address and phone number.


Q3. Why can't I find my nearest store in your online store directory?

A3. Try entering zip code and area code for a more detailed search. You can also call toll-free 1-800-WALGREENS (1-800-925-4733), 24 hours a day, to find the location of the Walgreens nearest you.


Q4. What are Walgreens current/future new markets?

A4. 1997-1998 future new markets are Kansas City, MO; Detroit, MI; Jackson, MS; Charlotte, NC; Bowling Green, KY; Sacramento, CA and Gainesville, FL. We continue to open new stores in our current new markets: Las Vegas, NV; Dallas, TX; Richmond, VA; Portland, OR and Seattle, WA.


Q5. Does Walgreens ship orders to its customers? Do you ship internationally?

A5. We offer Emergency Mail Prescription Delivery service to Walgreens pharmacy customers who are without their prescriptions where there is no Walgreens in the area (call 1-800-WALGREENS for more info). We do not ship general merchandise at this time, nationally or internationally, but are always looking at new possibilities to make shopping at Walgreens more convenient. Product delivery service is one more benefit Walgreens is considering in the future.


Q6. What is the Walgreens corporate mission statement?

A6. Walgreens Mission Statement: To optimize shareholders' return on investment by being a growing, innovative, healthcare-oriented, convenient merchandiser; to provide consumers with basic goods and services at fair prices; and to offer employees challenging and rewarding opportunities in work environments where we treat each other with respect and dignity.


Q7. Can I shop and purchase merchandise over your web site? If not, when?

A7. Our first goal is to bring our customers a new and convenient way to refill prescriptions. Walgreens has no immediate plans to sell general merchandise on the Walgreens web site, but we feel there is a natural progression from refilling prescriptions online to merchandise sales. Ultimately, it is a future goal to add this convenience to the Walgreens web site.


Q8. What is the Walgreens "Rebate Club"?

A8. The Walgreens Receipt Savers Club Program consists of numerous manufacturer's offers. You make the necessary purchases during the specified period listed in that month's catalog, and then mail ONE SUBMISSION with the receipts in ONE ENVELOPE for Rebate offers completed for that month. This program saves money on postage and envelopes, and most importantly, time and worry. You don't need separate receipts for various offers; you don't need to track several PO BOX numbers; you need to call only ONE TOLL-FREE number to inquire about your submission vs. contacting individual manufacturers, that may not have a customer service toll-free number. You may also submit Rebate Club inquiries through our "Contact Us!" section. You can pick up your Walgreens Receipt Savers Club Program Book at your local Walgreens.


Q9. Who do I contact if I'm interested in employment with Walgreens?

A9. See the "Your Career" section for information on Technical, Pharmacy and Management positions and Employment Benefits at Walgreens. For more information, see the "Contact Us!" section for correct addresses and phone numbers to contact our recruitment department.


Q10. Can we link our web site with yours? If so, how?

A10. Contact the Webmaster through the "Contact Us!" section for full details and policies on linking to the Walgreens web site. Please provide your correct URL.

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