Date: Fri, 19 Dec 1997 01:13:31 GMT Server: NCSA/1.5 Content-type: text/html Last-modified: Thu, 21 Mar 1996 04:54:33 GMT Content-length: 2122
With Enhanced Directory Assistance®, we have been able to equip our carrier customers with a revenue-producing, value-added directory assistance product, while providing their callers with fast, friendly and reliable service.
Our commitment to providing callers with personal attention is embodied within our Enhanced Directory Assistance. Callers using our EDA are served by one or more of our live, friendly operators for the entire duration of each call, no matter how many calls they make during a session with us.
Another advantage of our EDA is that callers can request additional types of information. Our operators can provide callers with addresses, zip codes, business category searches, even movie listings and local events.
With the call completion feature of our EDA, no other dialing is necessary. Our operators route calls directly to the requested number. There is no need to try to memorize or write down a telephone number. An obvious convenience to all, this enables callers to initiate and complete more calls.
To eliminate customer dissatisfaction and the trouble of re-dialing, our EDA provides StarBack - a proprietary, patent-pending feature. If for any reason a call is not completed - ring-no-answer, busy or misdialed number, a caller can return to a live Metro One operator simply by pressing the "star" key once. Multiple calls can easily be made during a calling session with our operators.
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