Server: Microsoft-IIS/3.0 Date: Fri, 21 Nov 1997 04:16:41 GMT Content-Type: text/html Accept-Ranges: bytes Last-Modified: Mon, 10 Nov 1997 15:58:57 GMT Content-Length: 6240
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Outsourcing on the Stamford, Conn. -- Thursday, November 6, 1997- Outsourcing of business support services is essential for business efficiency and on the rise, according to a new survey released by Pitney Bowes Management Services (PBMS). More than 300 decision-makers in five industrial sectors that outsource mail and/or copy service centers were polled on various outsourcing topics. Among the executives polled, 58 percent said that ourtsourcing is "absolutely essential" or "very important." Most of the top reasons listed for outsourcing have to do with running a better business. According to the survey, the executives ranked statements related to efficiency the highest. Overwhelmingly, those currently outsourcing their mail and/or copy center functions are pleased with the business advantages outsourcing provides them. When selecting a vendor, those polled said trust and responsiveness were the two top criteria most essential to them. Efficiency, expertise and total cost followed next. Service was more important than price when it came to evaluating the overall success of their business’ outsourcing. When asked which functions they plan to outsource the he future, the top response was records management, with file management running a close second. Finally more than four out of five said they are not considering bringing their outsourced functions back in house. The study was conducted by Louis Harris & Associates among ourtsourcing decision-makers at 330 large and mid-sized Dun & Bradstreet U.S. Companies in five industries: energy, general manufacturing, legal, financial and banking, and professional services. Interviews were conducted from a random sample by telephone.
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