Server: Netscape-Enterprise/3.0 Date: Fri, 21 Nov 1997 02:37:41 GMT Content-type: text/html Connection: close Apple - Find - Contact Us
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Frequently Asked Questions and Contact Information

We appreciate hearing from our customers. Before you write, please take a look at some common questions people ask us, along with our responses. If you still have questions or comments after reading these, you can send us email.

Frequently Asked Questions about Apple

Where can I find customer support online?

Get Info is the primary source for technical information, support information, and software updates for Apple customers. Get Info offers the searchable Technical Information Library articles, interactive discussion forums for exchanging problems and solutions, pointers to the latest software updates, and more.

What about email customer support?

Apple does not provide general email technical support at this time. Please check the resources listed on Apple's "Get Info" site for the latest customer support information.

Where can I download Apple software updates?

The webmaster's advice is to start with Software Updates at www.info.apple.com which provides live links to all the currently active mirrors of Apple's software updates archive.

Why are the Apple software update sites so busy?

Apple's FTP servers handle hundreds of thousands of requests each week. Sometimes, especially after a popular upgrade has been announced, the servers get busy and refuse additional connections in order to serve the connections they are already processing. A system software update may consist of 14 1.4 MB disk images and will probably fill the servers to capacity for a week or so.

If you are trying to get through at these times, here are some strategies for you:

  • Try your request at off hours (usually 11 pm to 6 am Central time for www.info.apple.com and 11 pm to 6 am Pacific for www.support.apple.com)
  • Use the World Wide Web pages to start your search and only switch to FTP when you need to transfer software.
  • Try again in a few days

I've heard that Apple is working on a new product called (insert any code name here)

It is not Apple's policy to comment on un-announced products, whether or not they actually exist. We are not allowed to comment on products that are under development and are not announced. We also can't give release dates for products. You can look in the following places for our earliest discussions of new products:

Press Release Library
Product announcements are generally accompanied by a press release which often gives many of the specifications people are interested in.

The Source
This site, published for the press and analyst community by Apple's Public Relations organization, centralizes pointers to the latest breaking news about Apple and its plans for the future.

Mac OS home page
The Mac OS team has also posted information about future developments in the Macintosh operating system on the Mac OS Web site.

Why can't I find a price list on Apple's web pages?

Our server is intended to serve the entire world. The prices for our products are strongly affected by your geographical location, discounts you may be entitled to, and other business factors. Therefore, we do not list prices. The best way to find out how much something will cost is to call your local dealer(s).

What kind of discounts can college students get on Apple products?

Apple works through campus resellers for most sales to college students. Contact your campus reseller for more information. Apple's Virtual Campus Web site contains a list of campus resellers online. If your campus does not have a reseller, please call 1-800-877-4433.

How can I send email to someone I know who works at Apple?

Apple does not have a public index of the email addresses of its employees, and we cannot guarantee that email sent to the webmaster will be forwarded to an internal email address.

I need to license Apple software for distribution to my clients, usergroup, or company. Whom should I contact?

In order to legally distribute Apple software, you will need to file a licensing agreement with Apple Software Licensing. For further details, look at the Software Licensing page at http://dev.info.apple.com/ngs/lpp/adrpub/docs/mkt/registering/swl/swl.shtml or contact the Software Licensing department at:

sw.license@applelink.apple.com
+1-512-919-2645 (voice)
+1-512-919-2120 (fax)
Apple Software Licensing
2420 Ridgepoint Dr MS 198-SWL
Austin, TX 78754

My web page has a link back to Apple's web page. Is there a logo I can use for this link?

Thank you very much for asking! For links to Apple's Web site (http://www.apple.com/), you may license and use one of two buttons featuring the Apple logo. For a site which was created using Apple technology or one which is using a Macintosh-based server, you may want to license and use the "Apple Technology at Work" banner. All the details about licensing and using the Apple button trademarks are available online at http://www.servers.apple.com/AppleLogo/

How can I become a beta tester for Apple?

Visit our Customer Quality Feedback (CQF) site. CQF is an Apple end-user seeding program that provides you, as an Apple customer, with an opportunity to influence the development of Apple products.

I'm interested in (insert area of interest here). How can I get more information?

You will find more specific information in the following areas:
Support Questions

Support for Apple products is specified in the materials that come with the product at the time of purchase. Check these materials to discover what support is available and how to access it. Apple has developed Technical Support Online to help you with your technical support issues. Here you'll find the Apple Discussion Forums, a support system which facilitates the exchange of ideas, problems, and solutions.





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