Server: Microsoft-IIS/3.0 Date: Thu, 18 Dec 1997 11:13:28 GMT Content-Type: text/html Accept-Ranges: bytes Last-Modified: Thu, 30 Oct 1997 08:00:12 GMT Content-Length: 9925 CBS MarketWatch RT FAQ

Frequently Asked Questions about CBS MarketWatch RT

About the service - Technical Questions - How do I get a hold of you?
Clearing your Cache - Take a Tour!


About the service

  • What can CBS MarketWatch RT offer me?
  • How much does CBS MarketWatch RT cost?
  • How will I pay for CBS MarketWatch RT?
  • What if I only need delayed quotes?
  • What if I don't want to subscribe to one of the equities exchanges, such as the AMEX?
  • How many stocks can I track daily?
  • What are the symbol formats that CBS MarketWatch RT uses?
  • Can I get International and Canadian data?
  • Do you offer historical data?
  • What chart types are available?
  • Do you offer any news or news commentary?
  • How is CBS MarketWatch RT different than Data Broadcasting's Signal for Windows product?

  • Technical Questions

  • What are the system requirements for use of CBS MarketWatch RT?
  • What if I have an older browser version?
  • What are cookies and why is it so important my browser support them?

  • About the service


    What can CBS MarketWatch RT offer me?
    CBS MarketWatch RT offers you real-time snapshot quotes for NYSE, AMEX, and NASDAQ, delayed futures, equity options, international and Canadian data, fundamental data and historical charts, downloadable historical data, bulletin board stocks, a specialized business news headline service, portfolio tracking and valuation capabilities, symbol lookup, Signal Reports, over 8,000 Market Guide Company Reports, and much, much more.

    How will I pay for CBS MarketWatch RT?
    You must use a credit card (MasterCard, American Express or Visa) and we will automatically bill your card each month.

    What if I only need delayed quotes?
    Delayed quotes are available on our CBS MarketWatch site at cbs.marketwatch.com.

    What if I don't want to subscribe to one of the equities exchanges, such as the AMEX?
    The $29.95 monthly fee includes all three equities exchanges. This enables you to access each exchange at any time during your service.

    How many stocks can I track daily?
    CBS MarketWatch RT allows you to track up to 2,500 quotes per day. You may also create up to six personal portfolios containing your most frequently accessed symbols (ten per portfolio). Customize your portfolios by industry, short versus long term holdings, or actual holding versus speculative stocks.

    What are the symbol formats that CBS MarketWatch RT uses?
    Here is an example of the format you'll use to input an equity option symbol: IBM=EM (IBM, expiration month is May, strike price is 165) We also have a special format for class stocks, preferred stocks, Canadian stocks, and more. You can also check out our Help - symbol entry for all symbol formats.

    How much does CBS MarketWatch RT cost?
    CBS MarketWatch RT costs $29.95 per month and includes NYSE, AMEX & NASDAQ exchange fees. There are no hidden costs, you will only be charged $29.95/mo.

    Can I get International and Canadian data?
    Yes, CBS MarketWatch RT does provide International and Canadian data, on a delayed basis.

    Do you offer historical data?
    Yes! Downloadable historical data is available for beta test in a variety of formats; including TradeStation, Market Center, AIQ, MetaStock, and ASCII. Historical data is aviailable for stocks, money markets, mutual funds, canadian data, and indicies.

    What chart types are available?
    Yes! You have access to 90 day, 180 day or 1 year daily bar, candlestick, or line charts for stocks and funds.

    Do you offer any news or news commentary?
    Yes! You'll receive the latest 10 rolling headlines from Options News Exchange, Futures World News, and Zacks Investment Research. Plus you'll get FREE Headlines, MarketWatch.com's customized news feed, and new alerts from NBC Desktop Video. We also have special news commentary reports, such as Eavesdropper and Red Chip Review.

    How is CBS MarketWatch RT different than Data Broadcasting's Signal for Windows product?
    CBS MarketWatch RT provides snapshot real-time quotes from the NYSE, AMEX and NASDAQ exchanges, where as Signal provides real-time continuous quotes. Unlike Signal, CBS MarketWatch RT is not compatible with 3rd party charting and analytical software.


    Technical Questions

    What are the system requirements for use of CBS MarketWatch RT?
    The only suggestion we have about what is required for CBS MarketWatch RT is a browser that supports tables and cookies. There are two browsers that we suggest you use, Netscape version 2.x or higher or Microsoft's Internet Explorer.

    What if I have an older browser version?
    You can still use CBS MarketWatch RT, but all the features that make CBS MarketWatch RT unique may not be functional.

    What are cookies and why is it so important my browser support them?
    Cookies enable you to save your portfolio. Since you can manage 6 portfolios using CBS MarketWatch RT, we thought it'd be neat if you could save your portfolios and price them throughout the day. If cookies aren't supported, you will need to re-enter your portfolio's symbols for each update.

    NOTE: Important Message to Microsoft Internet Explorer Users


    How do I get support on CBS MarketWatch RT?

    Send Mail to:MWservice@dbc.com for Customer Service

    Send Mail to:MWtech@dbc.com for Technical Support

    Please always include your full name and your CBS MarketWatch RT user name.


    Clearing your Cache

    What is a cache and how does it work?

    A cache temporarily stores the information on a page to your computer's disk drive. The first time you ask for a page, your browser retrieves the page from the internet. If you request a page you have seen before, your browser checks to see if the page is available in a cache. For example, if you use the Back button to display a page, a cache can display the page more quickly than the internet can retransmit it.

    Why do I need to clear my cache?

    Sometimes a cache works improperly by providing stale pages. To avoid improper caching, you should clear your cache regularly.

    How do I clear my cache?

    For most browsers, you can go into your 'preferences' and find the Clear Memory Cache Now and Clear Disk Cache Now buttons. You may want to set your memory cache to hold whatever your system routinely has unused and set your disk cache to 2-5 megabytes. You will also want to set your browser to 'Verify Documents' every session. This will cause your browser to go to our server for the page you want to bring up.

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