Server: Netscape-Communications/1.1 Date: Monday, 29-Dec-97 20:33:17 GMT Last-modified: Wednesday, 23-Jul-97 23:37:46 GMT Content-length: 36646 Content-type: text/html KVB Service/Maintenance Programs

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Service/Maintenance Programs

KVB Customer Service Programs

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Summary

KVB manufactures custom and standard CEMS, developing the sample interface system, sample conditioning system, probes, gas analyzer system, and data acquisition and handling system in-house. Factory acceptance tests and trained quality-control experts ensure high-reliability components that reduce start-up delays. In the field, KVB installation experts' knowledge of port and probe placement and stack modifications allows for safe and timely installations - whether for a single CEMS or for a multi-unit, multi-site project.

KVB's start-up/certification procedures and training programs are administered by experienced CEMS personnel. Certification teams provide the necessary performance audits and system testing. On-site, factory or regional training sessions offer site-specific information for operators, technicians and managers.

KVB's service and maintenance organization provides programs to maintain data availability at the required 95% level or higher. Programs range from individual maintenance and repair services to complete packages, in which KVB personnel take full responsibility for CEMS operation and maintenance. Regional service crews and parts distribution warehouses keep response time and maintenance costs to an absolute minimum.

 

KVB Capabilities

 

KVB CEM Systems ExperienceKVB CEM Picture

As illustrated by the information briefly outlined above, KVB brings a depth and breadth of services to Continuous Emissions Monitoring Systems that is unmatched in the industry. We have been generating highly reliable, conservative designs for over 20 years, and have the necessary experience, life-cycle services, proven designs, total capacity, guaranteed certification, and proven performance to confidently assure your deadlines will be met.

 

No other supplier can offer the experience, talent, organization or knowledge consolidated in KVB. We are committed to managing your CEM Systems project with the quality service expected from a partner in your emissions monitoring program.

 

Customer Service

KVB provides a wide range of comprehensive services to support your Continuous Emissions Monitoring Systems (CEMS) anywhere in the United States. With over two decades of experience, and in strategic locations across the country, our service technicians are trained in every aspect of maintenance and troubleshooting for each principal component used in all CEM systems. Our professional technicians are experts in maintaining not only KVB CEMS, but all other major manufacturers’ systems as well.

We have provided operations and maintenance services for hundreds of CEMS under a broad range of operating conditions and monitoring applications while ensuring system availability, reliability and accuracy. Our specialized CEMS service expertise is rooted in experience, not only in CEM operations and maintenance, but also in system design, engineering, installation and certification. We can provide 95% guaranteed on-line availability, 24-hour response for most parts and service, and a complete parts and maintenance plan with a guaranteed total maintenance cost. Programs range from individual maintenance and repair services to complete packages, in which KVB personnel take full responsibility for CEMS operation and maintenance. Regional service crews and parts distribution warehouses keep response time and maintenance costs to an absolute minimum. A network of multiple regional service technicians, regional warehouses and service vehicles ensures cost-efficient maintenance and immediate emergency response.

No other service provider can offer the experience, talent, organization or knowledge consolidated in KVB. We are committed to maintaining your CEM systems with the quality service expected from a partner in your emissions monitoring program, and we back up this commitment with the most comprehensive customer service program in the industry, including:

  • Installation supervision
  • Start-up services
  • Parts service
  • Training
  • Quality Assurance Plans
  • Quarterly Audits
  • Certification services
  • Contract maintenance
  • System upgrade capabilities
  • Complete parts inventory
  • Single source responsibility
  • 24-hour emergency service, 7 days per week
  • Factory-trained field service representatives
  • In-house computer engineering and programming
  • Nationwide field service capability
  • Full service engineering consulting
  • Knowledge of prevailing federal, state and local regulatory requirements

Customers have access to trained service personnel 24 hours-per-day. One toll-free telephone call handles everything: (800) 722-3047. Each service representative arrives at the job site equipped to handle a wide range of potential situations. Each Rep carries a full tool box, a selection of spare parts and, when necessary, a portable computer. By utilizing a professional service staff with broad-based experience in all phases of emissions monitoring and systems analysis, KVB provides you with the support and dedication you need to keep your emissions monitoring systems operating properly.

 

Contract Maintenance

KVB’s contract maintenance is designed to provide you with experienced technicians who are thoroughly familiar with your system. KVB is the only major CEM manufacturer who guarantees 95% on-line systems availability and backs it up with 24-hour spare parts and service response. And should regulations change, KVB can upgrade your system to meet the new requirements.

Using service experts from the industry’s premier system designer and builder means you can always be assured of maintenance by people who really know your system, people who insist upon using the right parts, people who will ensure that your systems operate efficiently and remain in compliance with all regulatory requirements.

Benefits derived from a KVB Contract Maintenance Program include:

 

KVB’s annual contract maintenance services include:

KVB also operates a complete in-house repair service. At their discretion, customers can replace a component and send the inoperative unit to KVB for expedited overhaul/repair.

 

System Upgrades

KVB can update your CEM system hardware and/or software to meet new process and/or regulatory requirements. All upgrading recommendations will be accompanied by a complete cost breakdown and installation schedule.

 

Start-up Services

KVB’s service technicians will start up your CEM system upon completion of installation. Start-up procedures include operational tests of all systems to ensure their proper performance. During start-up, KVB representatives are available to informally train plant personnel. As they work, KVB representatives share their knowledge about the operation and maintenance of CEM systems with site personnel. They dispense valuable service tips and offer site employees the benefit of years of experience with specialized, state-of-the-art monitoring systems. Assuming proper plant operating conditions, your CEM system will be ready to begin certification test procedures at the conclusion of start-up activities.

 

Installation Supervision

KVB’s installation supervision services will ensure the correct installation, setup and interconnecting wiring for your CEM system. Using KVB professionals for installation supervision is your best assurance that the job will be done right -- the first time. All important areas will be addressed. Experience has taught our representatives to be on the lookout for signs of potential problems and the best possible alternatives for proper installation. Knowledgeable supervision of all aspects of installation can increase overall system life, improve performance, and reduce on-going maintenance costs.

 

Quality Assurance/Quality Control PlansKVB Quality Control

In order to comply with environmental regulations, KVB can prepare a comprehensive Quality Assurance/Quality Control (QA/QC) plan for submittal to the appropriate regulatory agencies which will satisfy all applicable regulatory requirements for your CEM systems. KVB, in conjunction with its staff and affiliates, prepares a document which serves as the QA/QC "cookbook" to meet or exceed USEPA 40CFR60, Appendix F guidelines. It is written for plant staff to interpret the regulations and to translate them into step-by-step procedures with straightforward corresponding reports to expedite all reporting submittals to the regulatory agencies. Accurate formulas are completely defined and appropriate data sheets are clearly explained.

 

 

TrainingKVB Training Image #2

 

KVB can provide in-depth training to plant management, supervisory personnel and instrumentation/control technicians to help ensure your CEM systems are properly understood and operated. Proper training of your staff in CEM systems and their operation provides several benefits:

 

A typical two-day training session would include:

 

 

 

If desired, KVB can also arrange special factory training sessions for your personnel.

 

Certification Services

KVB can perform required CEM certification, including test plan, drift and relative accuracy tests, and report preparation.

KVB’s USEPA certification services include a complete review of the permit conditions, the specific federal, state or local test requirements and the report submittal process. A test plan will be prepared by KVB, submitted for client review then to the appropriate regulatory agency. This test plan will fully describe the CEM equipment being tested, the testing procedures to be used, and the data collection, reduction and reporting procedures.

Upon plan approval, KVB will schedule the required certification tests, including CEM drift tests and relative accuracy (RA) tests for each emission parameter. To ensure complete impartiality, all RA tests will be performed by an independent testing contractor who is experienced in source testing and analysis.

The certification tests will meet all USEPA 40CFR60, Appendix B, PS 1-4 requirements and/or other specific criteria as dictated by the regulatory agency. Relative accuracy testing may be by instrumental methods or, if necessary, will utilize designated source test methods and laboratory analysis techniques. Upon completion of the testing, KVB will perform the data reduction and report preparation. The test report, including all required data, will be submitted to the client for review, approval and transmittal to the regulatory agency. KVB’s professional certification services, performed by our experienced engineering personnel, provide the greatest assurance that the certification will be successfully performed, on schedule and with a minimum of client involvement. In fact, KVB guarantees that all KVB compliance CEMS will successfully pass the initial regulatory certification tests when a contract is awarded to KVB to perform the certification. This guarantee means that if the KVB CEM fails to certify (for any reason related to either the CEM performance or the certification tests), KVB will correct the problem and/or re-run the necessary tests at no additional charge, until the certification is successful. KVB has never failed to successfully certify a KVB CEM system to the USEPA certification requirement.

 

Parts ServiceClick here to go GE Fanuc WEB Site

KVB carries more than $1 million in spare parts inventory. Spare parts warehousing is maintained by both the East and West coasts. This inventory is managed by a dedicated MIS computer using a "min-max" approach to tracking inventory levels.

Replacement parts are a vital element of KVB’s over-all service, and our spare parts listings are provided to assure you of the highest level of system availability and performance. Having spare parts on-site can often eliminate downtime and expense. Only those parts that meet KVB’s highest quality standards are included.

The following spare parts listings are tailored to your individual system:

The above-listed spare parts are ready for shipment to your plant.

In order to assure our customers of the best possible response, we maintain a complete history of every KVB system on file. This is your assurance of receiving the correct part with every order. Our database library for each system includes:

When a customer calls KVB for a parts order, the person receiving the call will use a computer terminal to immediately access information involving availability and price. He will also receive information regarding possible part(s) obsolescence and superseding part number(s).

After the parts order is taken, another person with field service experience will compare what has been ordered with the type of equipment the customer has. This is the "extra dimension" you get from KVB. Because KVB has hundreds of custom systems in the field, "taking a second look" helps ensure that our customers get the correct part.

 

Because virtually all the parts required to build or maintain a KVB system are stocked, parts orders will normally ship within one business day.

 

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Copyright © 1997 KVB. All rights reserved.
Revised: July 23, 1997.

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