Date: Thu, 18 Dec 1997 19:23:05 GMT Server: Stronghold/1.3.4 Ben-SSL/1.3 Apache/1.1.3 Content-type: text/html Content-length: 12451 Last-modified: Fri, 29 Aug 1997 03:10:32 GMT Investor Relations Page


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Letter From Scott L. Mercy,
President and Chief Executive Officer

August 18, 1997

To Our Valued Clients, Investors, and Friends:

America Service Group and its subsidiary, Prison Health Services, are committed to providing compassionate healthcare services in a cost-effective manner to incarcerated people. We meet and exceed our client expectations through excellent operating systems, attention to detail, consistent communication, and an unwavering commitment to client satisfaction. With commitment like ours, we provide a full range of healthcare services to over 50,000 inmates in fourteen states.

Over the last year, we have recruited new managers from among the finest in a dynamic healthcare sector. We have new managers from HMO's, hospital management, behavioral health, and integrated health providers. We are combining PHS's long experience in correctional care with these managers' cutting edge thinking to bring continuous improvement to the services that we can offer our clients.

We have relocated our executive office to Nashville, Tennessee; to take advantage of the healthcare talent pool and central location/travel advantages in the mid-South. We gain valuable insight from the healthcare specialists in support industries such as accounting, legal, claims management, cash management and finance. We continue to have a large corporate presence and operating office in the Wilmington, Delaware area, as well as regional offices in Philadelphia, Pennsylvania; Alameda, California; Topeka, Kansas; and Indianapolis, Indiana.

We have significantly increased the number of clinical support staff to ensure that we are consistently meeting your needs and improving our own processes and protocols. We now have two full-time medical directors, supported by a multi-physician inter-disciplinary review panel. We have staffed a dedicated clinical support group for training, continuously improving clinical guidelines, start-ups, accreditation, etc. Our utilization management personnel are registered nurses with extensive experience.

We have focused on PHS's core competencies, seeking not just to satisfy our clients but to delight them with our progress. We excel at (and continue to improve) primary care delivery, utilization management, pharmacy management, risk management, and relations with outside providers such as hospitals and specialists. These core competencies and our strong management team distinguish us from other healthcare providers whose commitment, personnel, financial and clinical resources are more limited.

Looking forward, we have worked diligently over the last year to capitalize upon the Company's long and successful experience in correctional healthcare, and bring new thinking to provide the best possible service, lower prices and highest level of customer satisfaction. We will continue to grow and prosper, and seek out other opportunities for strategic combinations to broaden and improve services to clients.

Thank you for your interest in the Company, and please call or e-mail us with any specific questions or comments.

Best regards,

Scott L. Mercy
President & CEO

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Last modified: August 27, 1997