Server: Netscape-Commerce/1.1 Date: Friday, 21-Nov-97 05:11:56 GMT Last-modified: Tuesday, 13-May-97 22:50:54 GMT Content-length: 17465 Content-type: text/html Scopus Products Products Overview



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Scopus Technology

Products Overview

Scopus is the industry's leading provider of extended enterprise customer care solutions. Scopus' client/server software applications:

  • Enable you to efficiently capture, manage and share customer information throughout the enterprise and the extended enterprise
  • Include applications that automate external customer support and internal help desk support, the product design change process and sales and marketing activities
  • Can be used individually to improve critical business operations or integrated with one another and with third party applications to provide comprehensive, enterprise-wide customer interaction management solutions.
The Scopus product family is based on an enterprise client/server software architecture that separates the database and the server functions from the client application tools. With this approach, the database and server functions can be programmed once for the entire organization while the client applications can be configured to match the way people work. This independent programmability of server and client maximizes the performance and flexibility of the entire system.

Scopus Enterprise Solutions

Integrated solutions for call centers, internal help desks and systems manufacturers.

Customer Care Applications

  • SupportTEAM, an easy-to-use application for call tracking and technical support management
  • QualityTEAM, a change management system designed specifically for software development engineers and quality assurance engineers
  • SalesTEAM, an enterprise-wide, integrated sales and marketing automation system for global organizations that are engaged in strategic account selling in competitive environments.
  • Scopus Voyager, a sales automation system for mobile sales professionals in highly competitive, business-to-business markets
  • ServiceTEAM, a unique application designed specifically to address the field service requirements of manufacturers and service providers.

Scopus Application Tools

  • WebTEAM enables you to extend the reach of your Scopus customer interaction solutions across the Web.
  • ScopusWorks is your tool for enterprise-wide customization.ScopusWorks is a unified graphical design environment that allows you to create, modify and customize all Scopus forms, business rules and work-flows.

Scopus Server Products

WorldTEAM: The WorldTEAM data replication server keeps distributed servers synchronized. It provides uniform performance and availability of data to all sites locally. It enables data modified at one location to be transparently passed over to other sites, either continuously or periodically.

Scopus CommLink Server: The CommLink Server allows for MAPI-based email integration with the Scopus server using a store-and-forward model

Scopus Integration Products

TeleTEAM: Scopus' computer telephony integration (CTI) product that interfaces with off-the-shelf CTI middle-ware offerings. Provides powerful computer telephony features such as screen pops and call transfer. It allows call center representatives to answer calls intelligently and respond to caller requests more quickly by eliminating the need to search database records for caller information.

NetTEAM: links Scopus applications with network management products such as HP OpenView and Tivoli.

Scopus Case Point Link: Scopus integration with the Inference Case Point product. Provides intelligent knowledge base queries from within Scopus applications. The product consists of Scopus administration forms, an Inference client-side DLL for Windows users that can be invoked from any Scopus form, along with an Inference "case base" that is stored on the server.

Inference CBR Express: an authoring tool that is used to create new knowledge or edit existing knowledge accessed by Scopus Case Point Link.

Scopus Atria Link: allows QualityTEAM users to seamlessly track code change information stored in an Atria configuration management system.

Scopus Crystal Link: Scopus application link to the Crystal Report Writer product.

Supported Platforms

Scopus products support a variety of client/server computing technologies:

Client computing platforms - Microsoft Windows 3.1, Microsoft Windows 95, Microsoft Windows NT, Motif, and Macintosh.

Industry standard relational databases - Sybase, Oracle, Microsoft SQL Server, Informix.

Server operating systems - Microsoft Windows NT Server, Hewlett Packard HP-UX, IBM/AIX, SGI IRIX, Sun O/S, and Sun Solaris.



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