Date: Fri, 21 Nov 1997 03:01:35 GMT Server: Apache/1.2.4 Connection: close Content-Type: text/html Cabletron News Release 11/05/97 Cabletron and Ingram Micro Partnership Expands to the Service and Support Market
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Cabletron and Ingram Micro Partnership Expands to the Service and Support Market

Cabletron Strengthens its Synergy Plus Reseller Commitment With Out-of-the-Box Service and Support Package


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PR Inquiries can be directed to (603) 337-1470
For Sales Information send e-mail to: sales@ctron.com

ROCHESTER, NH -- November 5, 1997 -- Adding to its broad array of networking products already available to strategic Synergy Plus reseller partners, Cabletron Systems (NYSE:CS) today announced the availability of convenient, out-of-the-box service and support packages through Ingram Micro, the world's largest wholesale distributor of technology products and services. This is the first time Cabletron services have been made available through the reseller channel.

Growing in popularity, the Synergy Plus Program was initiated to extend Cabletron's premier networking solutions to the broader, "one-stop-shopping" markets that distributors and resellers reach. Complementing the products currently available through Ingram Micro are new Synergy Plus LANCare Service and Support Packs. These pre-packaged services bring Cabletron's comprehensive technical support to Ingram Micro resellers, who have had access to Cabletron's full product line since the companies announced their distribution partnership in March 1997.

"Cabletron has always offered superior, comprehensive technical support to each and every one of our customers," said Ken Sullivan, Cabletron's director of worldwide service and support. "Now resellers will have access to the same world-class service via Ingram Micro. We think it makes sense for Cabletron to target the reseller channel, which is extremely effective in the selling of products and services."

Added Randy Jones, vice president of services for Ingram Micro, "We are pleased to add Cabletron's Synergy Plus LANCare Service and Support Packs to our extensive line-up of services. Now resellers can purchase Cabletron products and the accompanying services all in one place. Whether resellers need pre-packaged or custom services, we can provide them the exact solution they need."

About Synergy Plus LANCare
Ingram Micro will distribute three distinct Synergy Plus LANCare Service and Support Packs for resale. Each one -- LANCare Standard, LANCare Plus and LANCare Plus 7x24 -- is conveniently packaged to provide immediate, out-of-the-box service. Easy-to-follow instructions and a registration form will activate the account.

Each LANCare Service and Support Pack entitles a customer to receive: Around-the-clock technical telephone support through Cabletron's global call center, providing accurate and timely responses to customer issues An on-line Cabletron Web account, providing 7x24 access to product revision and release notes Immediate firmware upgrades, available via the Web for added convenience Advance replacements of Cabletron products, usually within the next business day

Additionally, the LANCare Standard Service and Support Pack guarantees customized troubleshooting from an on-site Cabletron field engineer within one business day, Monday-Friday, from the time the problem was logged with Cabletron's technical support. LANCare Plus guarantees an on-site engineer within four hours, Monday-Friday, from the time the problem was logged, while LANCare Plus 7x24 guarantees an on-site engineer within four hours, 24-hours-a-day, seven-days-a-week.

About Cabletron Systems
Cabletron Systems is a recognized leader in providing high-performance intranet and Internet solutions, including LAN and WAN switches, remote access products and advanced network and systems management software. Under its Synthesis product framework, Cabletron markets products to businesses and customers throughout the world for linking and managing enterprise-wide networks.

With corporate headquarters in Rochester, NH, Cabletron's common stock is traded over the New York Stock Exchange under the symbol CS. Over the last four quarters, the company has reported record revenue of $1.4 billion.

About Ingram Micro
Ingram Micro Inc. (NYSE:IM), headquartered in Santa Ana, Calif., is the world's largest wholesale distributor of technology products and services, and a leading provider of assembly and integration services, with 1996 sales of $12 billion. The company operates in 20 countries and distributes more than 36,000 products to more than 100,000 resellers in 120 countries. Ingram Micro can be found on the Web at www.ingrammicro.com/.

Cabletron's World Wide Web site can be reached on the Internet at http:// www.cabletron.com/.

Cabletron, Synergy Plus and LANCare are trademarks or registered trademarks of Cabletron Systems. All other products or services found in this document are identified by the trademarks or service marks of their respective companies or organizations.


Copyright ©1995-1997 by Cabletron Systems
Last modified Wednesday, 5-Nov-97 07:46 EST
http://www.cabletron.com/ournews/1997/nov/pr-1197-02.html

 

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