Server: Microsoft-IIS/3.0 Date: Thu, 18 Dec 1997 21:57:41 GMT Content-Type: text/html Accept-Ranges: bytes Last-Modified: Thu, 20 Nov 1997 13:47:17 GMT Set-Cookie: EGSOFT_ID=128.2.209.145-4130232064.29166591; expires=Fri, 31-Dec-2010 00:00:00 GMT; path=/ Content-Length: 14042
A LETTER FROM OUR PRESIDENT
The threat of an extended drought, similar to that of
1995, was probably one This summer Artesian also took the initiative in implementing another cost-controlling measure. A recently-signed addendum to Artesian's agreement to purchase water from the Chester Water Authority (CWA) allows Artesian to reduce its minimum purchase of water from CWA from four (4) million gallons a day to as low as two (2) million gallons a day. This change provides Artesian the opportunity to reduce its annual minimum purchase of water from CWA and reduce related expenses. It gives Artesian the flexibility to appropriately match its supply needs during months of higher or lower consumption with the amount it must purchase from CWA. The new terms also ensure that CWA delivers water through December 31, 2021, with the option of extending that date for another 25 years. In the months ahead, the Public Service Commission will consider Artesian's request to increase customer rates--the Company's first full rate case since 1994. The increase of approximately 26% will mainly go toward costs associated with making improvements to Artesian's water system. We believe that if we invest in our total water system today, we can ensure continued reliability to customers into the future. Because of our advanced planning, we are able to preserve Artesian's long-standing tradition of superior quality service to all our customer. We, at Artesian Water, are committed to excellence. Thank you for the opportunity to serve you and your family, and we appreciate you as a valued customer. Sincerely, |
THE TRANSMISSION AND DISTRIBUTION
DEPARTMENT IS A "MAIN
EVENT" AT ARTESIAN
Supervisor of Artesian's Transmission and Distribution Department for the past three years and department employee for the last 24 years, Dave has had his fair share of overnight water main breaks, mainly due to frigid temperatures. He says "it is a hard, dirty job", but one that gives him a great deal of satisfaction because it is up to his 17-employee department to "keep the water flowing through customers' pipes." The T & D Department also handles more than just water main repairs and all related restoration work. Employees maintain fire hydrants, inspect new main installations and conduct valve maintenance. Dave says now that winter is approaching, his staff will be on-call around the clock. He says, in terms of response time, the cold weather months are often the most difficult time of year. He advises customers to remain patient during those water main emergencies when the temperature is below freezing and the working conditions are not the most ideal. He assures customer that response time will be within a couple of hours, and that his department works to resolve problems quickly. Although being a member of the T & D Department may be a pretty tough job, especially during the winter months, the team is truly a terrific group and they look forward to continuing to serve you well. |
PREPARE
FOR WINTER...NOW!!!
Here are a few tips to keep in mind as winter fast approaches:
|
Artesian's Quality Service
is Only a Phone Call Away: CUSTOMER SERVICE In New Castle County ....................................................... 453-6930 Outside New Castle County..................................1-800-332-5114 MAIN OFFICE ..................................................................453-6900 (To report main breaks, leaking fire hydrants, etc.) WATER QUALITY/LABORATORY ...........................453-6925 CONSERVATION DEPARTMENT.............................453-7305 AFTER-BUSINESS HOURS........................................453-6922 (Emergency number to call on weekends, holidays, etc.) |
For comments, suggestions or questions, please
call Stephanie Mantegna, Editor, (302) 453-6900, or write
to Artesian Water Company P.O. Box 15004 Wilmington, Delaware 19850. |
| Home | About Us | News | Investor Relations | Conservation Tips | Search | Contact Us | All
technical issues and comments should be directed to webmaster@infosysinc.com. |