Date: Thu, 18 Dec 1997 13:47:11 GMT Server: Apache/1.1.3 Content-type: text/html Content-length: 3908 Last-modified: Tue, 18 Nov 1997 05:06:54 GMT The Columbia Bank PC Banking Services - FAQ
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Ready Access PC Banking
Frequently Asked Questions

Q: How do I know my PIN number for my account?
A: Your PIN number is the last four digits of your social security number; you have the ability to change this number, if you wish, through the software.

Q: Why did my payee not receive a payment until 6 days after I made the transaction?
A: It usually takes five to ten business days for your payment to be received by the payee.

Q: Can I choose which account I want to pay my bills from?
A: You can only pay bills from the primary checking account you chose when applying for PC Banking.

Q: What if I want to pay a bill from another PC Banking account?
A: With PC Banking you have the ability to transfer funds to your primary checking account.

Q: How can I add my children's minor accounts to my PC Banking?
A: Your children's minor accounts can be added to your PC Banking if the custodians name on the minor account is the same as the name on your PC authorization. If this is the case then all you would need to do is send a signed letter to our bank authorizing us to add the account. If the name is different you can complete a new authorization form to access the minor account.

Q: How do I set up a payment plan that deducts a specific amount of money monthly for one year?
A: You want to set up a recurring payment. The last day to initiate is the day you would like to stop payments. If you would like the payments to continue indefinitely, leave it blank.

Q: After making a deposit into my checking account I realized the deposit showed up as a savings deposit.
A: Any deposit made to any accounts will list as a savings deposit on that day and when the actual deposit is processed, the system updates to show the correct transaction type.

Q: How do I correct a payee address already listed in the database?
A: To correct an existing address, set up the payee as a "new payee" and input the correct information.

Q: How do I pay off my overdraft protection?
A: At this point in time we are unable to receive OD payments through Bank by PC or Pay by PC. We are in the process of making upgrades to our system which will allow such transactions.

Return to main PC Banking information page.

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