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Syntellect - Consultant Relations - CONNECTIONS
CONNECTIONS ...
A Program for Consultants and Analysts
Syntellect's Product Line
What is CONNECTIONS?
Enrollment Form
Syntellect's evolution from yesterday's pioneer in voice processing technology to today's leader in interactive communication solutions for call centers is complete. We have new management, new technologies, expanded capabilities and a strategy that encourages partnerships with others who are leading the change for enterprise call centers.
Our primary focus is to deliver solutions that put companies in touch with their customers anytime, anywhere, anyway. We have one of the largest installed bases in the industry, with more than 13,000 systems in 55 countries, and we are expanding that base through a strong vertical market orientation.
Comprehensive Product Line and Services for Enterprise Call Centers
On a competitive basis, no one can provide the variety and caliber of inbound and outbound communication solutions we offer. Our powerful new product line incorporates leading-edge technologies for automating large, enterprise-wide call centers. While we provide comprehensive call center solutions, our systems can also be easily integrated with existing call center equipment and products from other providers. Our VocalPoint® family of products includes the following technology:
- Interactive Voice Response (IVR)
- Application Development Tools
- Interactive Web Response (IWR)
- Computer Telephony Integration (CTI)
- Fax Server
- Predictive Dialing
- SpeechReco Server
- Bankcard Server
- Agent Desktop Software
Our expanded services include: custom applications development, project management, voice production services, installation, education and 7x24 support from customer service centers located in Atlanta, Phoenix and London.
Outsourced Call Center with High Volume Capacity
Customers wanting to outsource call center capabilities can take advantage of Syntellect Interactive Services. As one of the largest, fully automated call centers in the world, Syntellect Interactive Services employs thousands of telephone ports and data links and processes approximately 50 million calls per year. It can accommodate a wide variety of transactions from lead generation calls to complex applications requiring remote host interfacing. Other possibilities include: dealer locator services, surveys, order processing, fax-back services, tracing and tracking services and more. Internet access was added in 1996, and we currently provide a number of intranet services on an outsourced basis.
It's time to take a fresh look at Syntellect, and we hope you'll join our CONNECTIONS program to learn more.
What is CONNECTIONS?
Syntellect's CONNECTIONS program is designed expressly for consultants and analysts. We recognize your unique needs in putting together customized call center solutions for your clients. The CONNECTIONS program is designed to help you discover and enhance the many revenue generating opportunities that exist for you at Syntellect. Through CONNECTIONS you will receive:
- A dedicated Syntellect liaison to ensure you receive assistance from Syntellect staff members, from senior management to product managers and hands-on engineers
- Regular updates on Syntellect's products and services
- Invitations to periodic Syntellect Technology Briefings
- An informational visit from a Syntellect executive at your place of business at least once a year, if appropriate
- News releases on Syntellect's new products, services and key installations
- Synergy, Syntellect's quarterly user newsletter
As a member of CONNECTIONS, you will receive access to the information you need when you need it. In addition, we can assist you through direct sales channels, publicity and technical documentation.
To enroll in the CONNECTIONS program at no cost, please complete our enrollment form.
All contents Copyright © 1997 Syntellect Inc. All rights reserved.