Date: Thu, 18 Dec 1997 21:08:57 GMT Server: Apache/1.2.4 Last-Modified: Mon, 15 Dec 1997 20:24:22 GMT ETag: "3bcce-29ac-349591f6" Content-Length: 10668 Accept-Ranges: bytes Connection: close Content-Type: text/html Customer Information

Customer Information


Office Locations 

Local offices and retail showrooms are open from 8:00 a.m. to 5:00 p.m., Monday through Friday. Customer assistance is available from 7:00 a.m. to 7:00 p.m. to help customers with metering, payment and billing questions. EnergyNorth is also available 24 hours a day, seven days a week to respond to emergencies and requests for repair services.


EnergyNorth, Inc.
1260 Elm Street
Manchester, NH 03101
(603) 625-4000
Fax (603) 624-6864

EnergyNorth Natural Gas, Inc.
1260 Elm Street
Manchester, NH
97 Main Street
Nashua, NH
62 North Main Street
Concord, NH
Route 140
Tilton, NH
1-800-262-4111 (New Hampshire only)
1-800-232-1500 (Service calls)
1-800-858-0018 (TTY)

EnergyNorth Propane, Inc.
75 Regional Drive
Concord, NH 03301
(603) 225-6660
1-800-698-6636 (NH only)


Bill Payment Stations (Natural gas and propane customers)

Customer Payment Plans (Natural gas and propane customers)

Natural Gas Rates

Propane Fill Stations (Available to the general public)

Marketing Programs


Touch-Tone Access To Account Information

EnergyNorth Natural Gas has become one of the first utilities in New Hampshire to offer customers touch-tone access to their accounts. The Company’s more than 68,000 customers are now taking advantage of "AccessLine", a new service using state-of-the-art voice response equipment. From a touch-tone phone, our customers can now access their gas accounts to verify balances, make a payment arrangement, enter a meter reading or schedule an appliance repair. These features are available 24 hours a day on any day of the year and are accessed by dialing 1-800-262-4111. To access account information (including arrangements or meter reads), customers simply enter their account number, which is shown in two places on their gas bill. During the regular business hours of 7am-7pm, the service also allows customers to speak directly with a customer assistance representative or anyone in our marketing department.


Service Maintenance Program

The Secured Maintenance Program (SMP) is a service contract that covers the repair and/or replacement of many key components of your gas heating equipment. SMP may save you hundreds of dollars in unexpected repairs. A gas water heater service contract is also available, either individually or in combination with a furnace or boiler.

SMP covers your gas heating equipment year-round. So, if your furnace fails anytime--even on the coldest Sunday night in January--just call our 24-hour emergency service line and one of our service technicians will be there to service your equipment. Customers on the plan are automatically renewed unless we hear from them. SMP covers your system from October1 through September 30 of each year.


Dig Safe

Dig Safe is a not-for-profit corporation created to promote public safety and protect the underground facilities of public utilities. Information regarding underground facilities is provided free of charge to individuals prior to excavation either on public or private property. At least 72 hours before disturbing the ground, individuals should call Dig Safe and report the exact location of the excavation site. Dig Safe notifies all utilities with underground facilities in that location. The utilities then mark the location of their properties at no cost to the individual. The Dig Safe number is 1-800-225-4977.

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"Natural Gas and Propane"

1260 Elm Street, PO Box 329
Manchester, NH 03105
Telephone: (603) 625-4000
Fax:(603) 624-6864