Billed by:
ONSALE
1350 Willow Road
Menlo Park, CA 94025
Credit cards: American Express, MasterCard, Optima, Visa.
Sales tax states: California and Michigan
Returns policy:
Within 21 days of shipment, ONSALE offers return privileges and refunds for shortages, missing, damaged or defective items only. All other sales are final. Should a return be necessary, please note the following: - An ONSALE customer service representative must assign a Returned Merchandise Authorization (RMA) number before the merchandise can be returned. No unauthorized returns will be accepted.
- To receive an RMA number, please submit a Customer Service Request using our online customer service system https://www.onsale.com/submitar.htm.
- All returns must be in original condition, complete with manuals, registration cards, accessories and in original packaging.
- ONSALE will refund your credit card once the product has been received, inspected and tested.
- If the product is not found to be defective upon inspection, ONSALE will charge a 15% restocking fee plus shipping costs.
- ONSALE may elect, at its discretion, to repair or replace defective merchandise in lieu of a refund.
- ONSALE cannot accommodate product exchanges.
ONSALE does not issue RMAs for claims made after 21 days of shipment. After 21 days, customers must seek remedy by contacting the warranty service provider listed in the Warranty section of the product description above.
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